ThaiLegalDocs aims to be the first online legal services platform in Thailand. ThaiLegalDocs offers and array of legal services including company registration, work permit/visa, contracts and other legal services online.
Online Legal Services Platform
How did we start?
In a fast paced city like Bangkok, time is money. Having to commute to meet with lawyers to have lengthy discussions and fill out lots of paperwork is tedious and inefficient. The founders of ThaiLegalDocs have a vision to provide an alternative solution that is easier, less time consuming and more cost effective while providing the same or higher level of quality. This was our initial challenge.
One of the founders comes from a long line of attorneys and is a lawyer as well. This gave us extremely invaluable insight into the legal industry and more specfically, the legal industry in Thailand.
Field research phase
We interviewed some of the co-founder's past clients and colleagues to identify common processes for certain legal services and pain points. We identified areas where technology could be used to make things more efficient and cost-effective.
This helped us to design a system that cuts out the waste in the process and focus on the core value that the clients need.
First ideas & Wireframes
Our UI/UX designers worked side-by-side with a team of lawyers to come up with a user journey that would save the users time and still provide the same amount of quality.
We focused on a small set of product/service offerings at first to be able to get to the market quickly and validate our assumptions.
User interface design
ThaiLegalDocs was designed to convey a sense of trust and authority; These are key attributes that clients seek in lawyers. We also designed for the Thai market for both native Thais and expats.
User Interface Design for SennaLabs is not strictly bits and pixels. We incorporated our research on current legal processes and input from a team of laywers into the actual operation processes of the ThaiLegalDocs staff into the User Interface Design. We focus on designing the journey, not just a web page.
ThaiLegalDocs is also integrated with a variety of back-office applications that assist the ThaiLegalDocs team in managing incoming cases.